Terms & Conditions
Before starting your therapy sessions, it is crucial to understand that therapy can help improve and enhance your life, bringing back a sense of peace. One significant benefit of psychotherapy is that it helps individuals gain a deeper understanding of themselves, leading to the creation of a more authentic and fulfilling life. Therapy achieves this by uncovering and exploring limiting beliefs, taking action to break old patterns, and ultimately reducing distress while improving overall quality of life and satisfaction.
It's important to note that you don't have to wait for a crisis or be in a state of suffering to seek therapy. Therapy can be beneficial even when things are going well or during times of significant life transitions. When faced with challenging situations, therapy can provide valuable support in processing emotions, understanding past experiences, and finding the best way to move forward. Remember, you deserve help and support regardless of the circumstances.
Therapy can assist with various common but difficult aspects of life, including personal growth, managing anxiety or depression, feeling overwhelmed, navigating relationship issues, coping with major life changes, dealing with crises, learning to handle aggressive or toxic individuals, managing anger issues, improving concentration, working through family dynamics, overcoming substance abuse or addiction, and addressing concerns like eating disorders or thoughts of self-harm or suicide.
Online Counselling
Our counseling services aim to help individuals experiencing significant emotional distress that hinders their physical well-being, personal relationships, or productivity. The goal is to alleviate distress and enhance the quality of life. Initially, we conduct an evaluation of your needs over a few sessions. Based on this evaluation, your mental health practitioner will collaborate with you to create a treatment plan or therapy goals. The evaluation process may involve formal assessments to gather detailed information about your counseling requirements and goals. If we decide to proceed with counseling, we usually schedule one session per week, although sessions may vary in length or frequency. Please note that our counseling sessions will be conducted through audio or video-based e-Counseling, and messaging apps, chats, and emails are not available on this platform.
Range of Our Services
It's important to understand that certain concerns, such as severe thoughts of suicide, self-harm, or extreme mood swings in bipolar disorder, may not be suitable for online counseling. In such cases, our counselor will discuss the matter with you and provide a referral to another professional who can conduct face-to-face sessions. The advice given by the counselor is based solely on the information you provide. Additionally, if legal proceedings are involved, such as divorce, custody disputes, or lawsuits, we cannot be called to testify in court or disclose psychotherapy records. We also have the option to consult with a select psychiatrist if needed.
In Case of Emergencies
During emergencies or crises, audio/video/computer-based counseling services may not be appropriate. If you find yourself in such a situation, we urge you to seek immediate help from any helpline.The helpline counselors are available to assist you in identifying other helplines, hospitals, or healthcare facilities in your area. We cannot serve as your emergency contact, so it is essential for you to have an emergency contact identified prior to starting our services.
If you are a minor (under the age of eighteen), accessing this website without parental consent or the guidance of a legal guardian or approaching us through others mediuWe reserve the right to refuse assistance or guidance without appropriate parental consent.
By using this website, you agree not to engage in prohibited activities, including using the website for commercial purposes without the necessary rights and licenses, impersonating others, interfering with the website's proper functioning, accessing content through unauthorized means, or bypassing measures implemented to restrict access to the website or its content.
In case the psychologist suggests that the client would benefit from medication and the client has not consulted a psychiatrist for a diagnosis or taken medication as prescribed by the psychiatrist , the psychologist can terminate therapy with immidiate effect.
Cancellation or Rescheduling
Cancellation or rescheduling of a session booked on this website is permitted up to 6 hours before the scheduled time by requesting via email. Rescheduling a session is permitted only twice.
If a client cancels, drops out, or fails to attend a session with less than 24 hours’ notice, the session fee will be charged in full, with no refund provided. Additionally, if a client arrives late without prior notice, the session will still conclude at the scheduled time, lasting the remaining minutes of the original fifty, and the full session fee will apply.
Refund Policy
Please note that if a client does not attend a scheduled session, the payment for that session will be non-refundable. We encourage all clients to provide notice in advance if they are unable to attend, it can be communicated to reschedule atleast 6 hours before the session
If the psychologist has not declined to provide therapy sessions, there is no obligation to issue a refund.
Termination
During the counseling process, the client has the right to end therapy at any time by informing the therapist of their decision and reasons. Similarly, the therapist may also initiate termination, provided they offer the client a clear rationale for doing so.
Confidentiality
All interactions during the Counselling process including scheduling of or attending appointments, content of the sessions, progress in Counselling & records are highly confidential. No records would be shared without prior consent. The client may at any time, request in writing that the therapist release specific information about their Counselling to person/s they designate. The therapist may consult with other professionals in the team for the best possible outcome of therapy.